Frequently Asked Questions
This is the working agreement between you and Alan Outboards for anything ordered through this website.
How long will my order take?
We pack in 1–2 business days; the carrier takes 3–7 business days after that. 4–9 business days is the usual total, and the tracking number arrives by email at the scan.
How much is shipping?
Nothing to pay on orders of $49.00 or over. Under that, one flat $7.99 covers packing and carriage.
Do you ship outside the United States?
Domestic only for now. That covers Alaska, Hawaii and the US territories our carrier delivers to.
Can I collect my order from the shop?
Orders placed here are posted, not reserved for pickup. In-person sales happen at 171-14 Liberty Ave, Jamaica, NY 11433, United States during Open Tue–Sat: 08:00–17:00 | Closed Sunday & Monday..
What can I pay with?
We take Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay. Card data is handled entirely by the payment provider and is never held here.
Can I return something?
You have 30 days from delivery to return an unused item. Where the error was ours we cover the postage — see the returns policy.
How fast are refunds?
Within 5–7 business days of the parcel reaching us. After that it is your card issuer’s timetable, usually a few more days.
Can I cancel an order?
If the order has not been picked, we can stop it — roughly 12 hours on a business day. Afterwards, treat it as a return.
Is my card safe?
Payments run on our provider’s PCI DSS compliant systems. We receive an authorisation result, not a card number.
How do I reach a person?
The inbox is [email protected] and it is read within 1 business day. The counter is on (718) 848-2889 during shop hours (Open Tue–Sat: 08:00–17:00 | Closed Sunday & Monday.).
Still stuck?
Alan Outboard Inc.
171-14 Liberty Ave, Jamaica, NY 11433, United States
Phone: (718) 848-2889
Email: [email protected]
Hours: Open Tue–Sat: 08:00–17:00 | Closed Sunday & Monday.